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Office

Email Policy

Communication with our practice through our website and/or via email is not encrypted and is therefore not secure.  Use of the internet and email as a method of communication is for your convenience, and by using this form of electronic communication, you assume the risk of unauthorized use.  By initiating contact via email or providing your email when scheduling/filling out paperwork you agree to withhold Allen Aesthetic Surgery, PA, its doctor, medical staff and affiliates, harmless from any unauthorized use of your personal information by outside parties who may steal this information by unlawful means.  If you prefer not to receive communication via email, please notify the practice.

Payment Policy

We require payment in full at the time services are rendered.  If you have any questions about your fees or charges, please ask prior to treatment.  Information on the forms of payment we accept and financing options can be found on our Financial Information page.

Skin Care Return Policy

All of the skin care products we carry are considered pharmaceutical grade and are physician exclusive.  Just like any other prescription from a physician or pharmacy, we cannot return or refund products once they have left our office.  We make every effort to match a patient with the right skin care product(s).  Dr. Allen and her staff will assist you with selecting the right products for your skin care goals, but we cannot guarantee complete satisfaction with your purchase.  Follow-up appointments and phone are available to guide you in the process of medical skin care.

FINANCIAL POLICY

Fees

All fees for cosmetic surgery and/or treatments are payable in advance by cash, personal check, or credit card. We do accept VISA, MasterCard, and CareCredit for your convenience. Credit cards are subject to a 3% convenience fee. There is a $35 fee assessed to all returned checks and forfeiture of any discounts applied to the initial transaction for any returned checks.  FULL PAYMENT is due on the day of service. Total cost of a procedure will be discussed prior to treatment. No refunds once treatment has been performed.

Consultation Fee

A surgery consultation fee of $75 is due prior to your appointment. Dr. Allen spends the time necessary to answer your questions and ensure you are at ease prior to making a decision.  If a surgery is scheduled, this amount is applied towards the surgeon’s fee.  The surgery must be scheduled within one year from the date of the consultation. First time injectable or laser patients are charged a $50 consultation fee; if you proceed with a treatment within two weeks, the fee goes towards the cost of the injectable or treatment. Please note 24 hours is required for office cancellations so that other patients can be placed in that time.  A cancellation fee of $50 will be applied for no-shows and a mandatory fee shall be required prior to booking another appointment.

Cosmetic Surgery:

Scheduling policy:

When booking your cosmetic surgery, 10% or $500 (whichever is greater) NONREFUNDABLE deposit is required.  The deposit is applied to the balance of the surgery.  Full Payment for cosmetic surgery is due at least two weeks before the scheduled surgery.  There are 2 major components that add to the cost of a surgery: the surgeon’s professional fee, and the surgery center fee (which may/may not include: anesthesia, operating room supplies, and any special supplies such as implants or injectables).  Pre-operative testing, physical, radiographic imaging, etc are NOT included in the cost of the procedure.  The patient is responsible for obtaining the necessary testing. The completed forms are to be sent to Dr. Allen two weeks prior to the scheduled procedure to ensure the case proceeds as scheduled or the patient will be subject to a %35 rescheduling fee.  If you choose to pay your surgical balance with a credit card, an additional 3% convenience fee is collected.

Cancellation policy:

Full payment is due 14 days prior scheduled procedure date. Once you schedule your surgery date, we ask you make every effort possible to avoid cancelling or re-scheduling.  However, if it becomes necessary to cancel or reschedule, any payments (minus the scheduling fee) are refundable up until two weeks before the day of surgery.  If the surgery is rescheduled within two weeks of the procedure date, 50% of the total fee is credited back. If you cancel your procedure, the cancellation fees are as follows:

8-14 days prior: 25% of the total surgery fee becomes nonrefundable
2-7 days prior: 50% of total surgery fee becomes nonrefundable.
Within 48 hours of scheduled procedure: 75% of the total surgery fee is nonrefundable.

Insurance

Please note Dr. Allen does not participate in insurance plans.  You are responsible for all free and costs related to your surgery/procedure should you choose to do so.  If you desire to submit a claim to your insurance provider, we can provide the diagnosis, CPT codes, documentation, etc for you to file the paperwork yourself.

REVISION POLICY

As with all surgical procedures, cosmetic surgery involves certain risks, limitations, and the possibility of complications. We seek to obtain the best possible surgical result, but there is no absolute guarantee or warranty as to the final result that may be achieved. Surgical fees are paid for the performance of surgery and not for the realization of an exact anticipated result. Although unusual, revisionary surgery is sometimes necessary in about 5-10% patients.

Every patient should understand that revision surgery will only be done after a full year from the surgery date. It takes that amount time for the tissues to fully settle and heal in order to fully access the situation.  In most instances, the issue resolves itself.  In other instances, when there is a need for a revision surgery, the patient may be held responsible for fees related to materials, anesthesia, operating room costs and/or surgeon fees.